Overcoming G7 Process Control Resistance

It's a common pattern: Printers buy new hardware, new software and pony up for G7 qualification, only to find that within a few short weeks or months, the operation seems to be drifting away from G7 process control and back into old, unproductive habits. Fact is, this pattern is hardly the exception, it is more frequently the rule. While it is all to easy to find fault with the G7 methodology itself, the cause is something much more universal to all new technologies:

What we see as a failure of technology is most often not technical, but social and cultural. Attempts to make change usually falter not because the new way doesn’t work or because the product is faulty, but because not enough attention has been paid to the human factors that can make any kind of change a challenging proposition.

In other words, the challenge is less technical that behavioral, and success can only be gained by addressing the human and cultural issues. I've addressed this in an article written for PIA 's "Magazine". Read the whole thing here.