It's All Downhill from Here!

You know, there is something about process control that's a lot like water: it doesn't flow uphill. A lot of commendable work on process control starts down in the trenches, with serious committed workers who want to see things get better, and often it falis to pan out. What happens? Here's the problem. Quality control is really about creating a feedback loop of communication-correction-comunication. That means that all the parts have to be both connected and active. No everyone is interested, and so breaks appear in the feedback loop, and it eventually breaks down.

Since individuals in different departments don't tell each other what to do (they haven't the authority) when one player decides he isn't interested, that's the end of it. Ciao process control!

That's why process control is a downhill game, There has to be support from the the top making sure that everybody keeps the feedback loop going.